The Consumer Protection and Technical Regulatory Authority (TTJA) recommends that consumers carefully consider possible dangers and risks when making transactions with LPTRADE OÜ (online store summ.ee). Over 50 complaints have been submitted to the Authority regarding the trader’s activities. The trader has not responded…

Täna, 15. märtsil tähistatakse ülemaailmset tarbijaõiguste päeva, mis sai alguse 60 aastat tagasi Ameerika Ühendriikide presidendi J. F. Kennedy kõnest. EL tarbija nõustamiskeskus soovib kõigile selle päeva puhul jätkusuutlikku ja teadlikku tarbimist! Oma kõnes ütles Kennedy, et kõik inimesed on tarbijad ning nende huvid peavad…

The transition phase of Britain’s exit from the European Union has ended in the beginning of this year. What has changed for Estonian consumers in this regard? The EU Consumer Center in Estonia provides answers to some key questions. “Consumer protection…

They can be cheap, stylish and look genuine. Shopping, whether online or on holiday, can result in you buying counterfeit items. Why is that a problem? Should you really have to pay extra for a small brand mark on the bag or shoe you…

The European Commission and Deloitte are conducting a study on tools designed to facilitate switching and cross-border opening of payment accounts on the EU payment accounts market. In this context, the European Commission is interested in analysing the supply and demand for cross-border opening and…

The European Commission recently released the results of a Eurobarometer survey on passenger rights in the European Union (EU). According to the survey, 43% of EU citizens who have travelled by air, long distance rail, coach, ship or ferry in the previous 12 months…

This year’s Europe Day on 9th May, which commemorates the Schuman Declaration, is being overshadowed by the worldwide coronavirus pandemic. The European Consumer Centres Network (ECC-Net) senses the importance of cross-border consumer information in this crisis: It registers an unprecedented high number of queries. Busiest…

Sharp increase in consumer queries received by the European Consumer Centres since mid February 2020 reflects COVID-19 related concerns. European Consumer Centres (ECCs) are EU co-funded bodies providing advice and assistance to EU citizens about their consumer rights in cross-border shopping in the Single Market.…

European Consumer Centres are receiving reports of scams that prey on our coronavirus fears. If the information on this page doesn’t answer your query, be sure to get in touch with us! Types of Scams There are so many types of scams and they change…

The Eurovision Song Contest to be held in the Dutch city of Rotterdam, will no longer be going ahead in May 2020, as the number of COVID-19 cases rapidly rises throughout Europe. This is decided by the organisation of European public broadcasters (EBU). All…

The coronavirus has reached many European countries. Due to the increasing number of infections, many travellers are uncertain whether they should start their holidays or whether they should stay at home. But is it possible to cancel the holidays which have already been booked…

Beginning from 20th January ECC Estonia’s office in Tallinn is located at Endla 10a, Tallinn. All phone numbers and e-mail addresses remain the same. We kindly ask everybody who are referring to our location in any information material change the address accordingly.

Following the Thomas Cook collapse on 23 September 2019, the UK European Consumer Centre (UK ECC) would like to offer the following advice to those affected: Please check your booking confirmation to see if you are protected by the Air Travel Organiser’s Licence (ATOL) scheme. If…

The European Commission announced today that, as a result of negotiations with Airbnb, the platform has improved and fully clarified the way it presents accommodation offers to consumers, which is now in line with the standards set in EU consumer law. This follows the…

What is geo-blocking, i.e. location-based restriction or residence-based discrimination? For the majority, these terms are unfamiliar but actually, we have experienced this as a consumer. Starting from 3 December, the creation of such restrictions is prohibited in the European Union. “Unfortunately, your payment method is…

Tomorrow is Black Friday, i.e. a campaign of inexpensive sale offers that started in the United States and that has taken over the entire Europe and also conquered Estonia. Extremely cheap offers from online traders can be found online, more than one can follow. If…

There has been a rapid increase of businesses in Estonia and elsewhere who offer consumers a paid service that includes the communication between the airline and the claim for compensation which make the passenger cede up to a third of their compensation when using…