Over 50 consumer complaints: TTJA warns about e-trader

The Consumer Protection and Technical Regulatory Authority (TTJA) recommends that consumers carefully consider possible dangers and risks when making transactions with LPTRADE OÜ (online store summ.ee). Over 50 complaints have been submitted to the Authority regarding the trader’s activities. The trader has not responded to consumers’ requests and has not provided explanations to the Authority during the proceedings.

According to the content of the complaints, consumers have not received the goods ordered from the website summ.ee. The seller of the goods is LPTRADE OÜ and although it is initially promised to deliver the goods or refund the money, later consumers’ requests are no longer answered or empty automatic responses are received. Also, during the consumer dispute proceedings, the trader has not provided explanations to the Committee and voluntarily satisfied the claims made against it.

If the trader has not fulfilled the order within the allowed time, the consumer may withdraw from the contract. The withdrawal application can be sent, for example, by e-mail. Since the trader can fulfill the obligation by bank transfer, which takes very little time, a delay in the refund of more than a few days is not justified. If the trader does not fulfill the concluded contracts and does not deliver the ordered goods, does not respond to the consumer’s claims or returns the advance payment made to him upon withdrawal from the contract, this is a significant violation of consumer rights and consumer contracts.

The Authority recommends that consumers be aware of the problems they have encountered with the trader and consider the risks in all respects before ordering goods from the LPTRADE OÜ e-shop at summ.ee or through other channels. Consumers who have claims against the trader have the right to file their claim against the trader in court in the expedited payment order procedure or by filing a lawsuit. Court decisions are enforceable if the trader has assets. Before filing a lawsuit, the claim must definitely be sent to the trader in writing or in a form that can be reproduced in writing (e.g. by e-mail).

The TTJA has the right to inform the public about the prevention of danger, suspicion of danger, threat or disorder in order to enable consumers to make informed and well-considered purchasing decisions.”