Help and advice for consumers in Europe!

We offer free, personalised help for consumers having problems with cross-border purchases in the EU, Iceland, UK or Norway.

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1 PREVENT

Recognising the risks to your consumer rights helps to prevent the problems. Be aware of your rights and obligations and act wisely.

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PREVENT

PREVENT

Recognising the risks to your consumer rights helps to prevent the problems. Be aware of your rights and obligations and act wisely.

2 FIND A SOLUTION

The best way to solve your complaint is by cooperating with the trader. Learn more about your rights and possible solutions.

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FIND A SOLUTION

FIND A SOLUTION

The best way to solve your complaint is by cooperating with the trader. Learn more about your rights and possible solutions.

3 SUBMIT A COMPLAINT

If the trader is not offering the solution, you can ask for advice and submit a complaint.

File a complaint
Air passenger rights

Air passenger rights

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Car rent

Car rent

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Purchases in Internet

Purchases in Internet

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Second hand cars

Second hand cars

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Täna tähistatakse rahvusvahelist tarbija õiguste päeva!

Täna, 15. märtsil tähistatakse ülemaailmset tarbijaõiguste päeva, mis sai alguse 60 aastat tagasi Ameerika Ühendriikide presidendi J. F. Kennedy kõnest. EL tarbija nõustamiskeskus soovib kõigile selle päeva puhul jätkusuutlikku ja teadlikku tarbimist! Oma kõnes ütles Kennedy, et kõik inimesed on tarbijad ning nende huvid peavad…

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Take a look at what Brexit changes for the Estonian consumers: several regulations have expired

Watch out for counterfeit products

Survey on cross-border opening and switching of bank accounts
Kõik uudised

ECC-Network provide free help and advice for consumers across the EU, Norway and Iceland.
Learn more about ECC-Network.