1 PREVENT

Recognising the risks to your consumer rights helps to prevent the problems. Be aware of your rights and obligations and act wisely.

PREVENT

PREVENT

Recognising the risks to your consumer rights helps to prevent the problems. Be aware of your rights and obligations and act wisely.

2 FIND A SOLUTION

The best way to solve your complaint is by cooperating with the trader. Learn more about your rights and possible solutions.

FIND A SOLUTION

FIND A SOLUTION

The best way to solve your complaint is by cooperating with the trader. Learn more about your rights and possible solutions.

3 SUBMIT A COMPLAINT

If the trader is not offering the solution, you can ask for advice and submit a complaint.

Air passenger rights

Air passenger rights

Car rent

Car rent

Purchases in Internet

Purchases in Internet

Second hand cars

Second hand cars

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ECC-Network provide free help and advice for consumers across the EU, Norway and Iceland.

Learn more about ECC-Network.