Beginning from 20th January ECC Estonia’s office in Tallinn is located at Endla 10a, Tallinn. All phone numbers and e-mail addresses remain the same. We kindly ask everybody who are referring to our location in any information material change the address accordingly.

Following the Thomas Cook collapse on 23 September 2019, the UK European Consumer Centre (UK ECC) would like to offer the following advice to those affected: Please check your booking confirmation to see if you are protected by the Air Travel Organiser’s Licence (ATOL) scheme. If…

The European Commission announced today that, as a result of negotiations with Airbnb, the platform has improved and fully clarified the way it presents accommodation offers to consumers, which is now in line with the standards set in EU consumer law. This follows the…

What is geo-blocking, i.e. location-based restriction or residence-based discrimination? For the majority, these terms are unfamiliar but actually, we have experienced this as a consumer. Starting from 3 December, the creation of such restrictions is prohibited in the European Union. “Unfortunately, your payment method is…

Tomorrow is Black Friday, i.e. a campaign of inexpensive sale offers that started in the United States and that has taken over the entire Europe and also conquered Estonia. Extremely cheap offers from online traders can be found online, more than one can follow. If…

There has been a rapid increase of businesses in Estonia and elsewhere who offer consumers a paid service that includes the communication between the airline and the claim for compensation which make the passenger cede up to a third of their compensation when using…