News

2005 2006 2007 2008 2010 2011 2012 2013 2014 2016

The ECC of Estonia will be relocated to the address Pronksi 12, Tallinn as of June 20

16.06.2016

The ECC of Estonia and its' host organisation Estonian Consumer Protection Board will be relocated to the address Pronksi 12, Tallinn as of June 20. Hereby we kindly ask our partners and relevant organisations, who refer to the...

Loe edasi »

Commission welcomes improved situation for clients of car rental companies

03.11.2014

Press release of the European Commission, 28th of October 2014 On 8 August, the European Commission made public a letter...

Loe edasi »

“ECC-Net: Travel App”

02.07.2014

A new mobile application supporting European consumers when travelling abroad! Bought something on holiday that became defective shortly afterwards? Trouble with rental cars or hotel accommodation booked from home?...

Loe edasi »

Taking consumer rights into the digital age: over 507 million citizens will benefit as of today

16.06.2014

Press release of the European Commission 13.06.2014 Press Good news for Europe's more than 507 million consumers: as of today, new EU legislation will bolster their rights throughout the European...

Loe edasi »

Be careful with offers made by “Company High End Watches Eesti OÜ"!

24.04.2014

24.04.2014 The European Consumer Center Estonia warns about a fraudulent Estonian trader "Company High End Watches Eesti OÜ" who is offering very high-priced watches on different websites. The relevant ads can be found on websites like...

Loe edasi »

Co-ordinated enforcement action leads to greater compliance with Consumer Rights on travel websites

16.04.2014

Euopean Commission: Brussels, 14 April 2014 In a concerted action by national consumer authorities co-ordinated by the European Commission an astonishing 382 out of 552 websites checked in 2013 did not respect European...

Loe edasi »

CHARGEBACK IN THE EU/EEA - a solution to get your money back when a trader does not respect your consumer rights

17.03.2014

17.02.2014 The ECC-Net receives a great number of cross-border complaints from consumers each year having experienced that their rights have not been respected, mainly when shopping online. A new report from the ECC Network has...

Loe edasi »

European Consumer Day: Commission kicks off consumer awareness campaign

14.03.2014

European Commission on the 14/03/2014: With household budgets under pressure, EU consumer policy is there to ensure not only that consumers are treated fairly – but that they can get the best deal possible. The...

Loe edasi »

Empowering Consumers: A record year for the European Consumer Centres

19.02.2014

European Commission: 19/02/2014 The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to...

Loe edasi »

New report shows fraud increasingly common in cross-border e-commerce

11.12.2013

Vilnius, 6th December 2013: A new report has shown that consumers increasingly encounter fraud when making cross-border purchases online. The European Consumer Centre Network (ECC-Net) set out to highlight the problems and risks faced...

Loe edasi »

New report shows that European consumers face discrimination based on their nationality or place of residence

27.11.2013

Bolzano, 29 November 2013. Have you ever been unable to buy something because of where you live? Or been charged a higher price based on your country of residence? Today, the European Consumer Centres Network (ECC-Net) launches a report...

Loe edasi »

Single Market Month – Your ideas can change Europe

12.09.2013

Would you like to submit your idea(s), vote, share, comment and participate in online chat sessions with EU officials or experts? This is your chance! Between 23 September and 23 October 2013 you can use this website Loe edasi »

Commission acts to improve consumer rights for 120 million holiday makers

09.07.2013

European Commission, press release: Brussels, 9 July 2013 As the summer season kicks off, the European Commission is taking action to improve...

Loe edasi »

Commission proposes new measures to strengthen air passenger rights

13.03.2013

Press release of the Eurpean Commission Brussels, 13 March 2013 The European Commission today announced a package of measures to ensure that air passengers have new and better rights to information,...

Loe edasi »

72,000 EU consumers helped by European Consumer Centres in 2012 - Annual Report

22.02.2013

ECC-Net Annual Report 2012, launched today, reveals - European Consumer Centres across the EU handled more than 72,000 enquiries from consumers during 2012. More than half of these contacts related to 32,000 complaints about a purchase made in...

Loe edasi »

EU Consumers: settling small cross-border disputes without any hassle

21.09.2012

Hunting for cross-border bargains is a way for consumers to get the 'best deal' across the EU's internal market. Shopping online makes these bargains ever more accessible. But sometimes...

Loe edasi »

Advice on passenger rights will be given in Tallinn Airport tomorrow

04.07.2012

Tomorrow, on the 4th of July, cross European notification campaign Air Passenger Rights Day will take...

Loe edasi »

Are you a football fan planning your dream trip to see the UEFA EURO 2012 matches?

01.06.2012

A special Loe edasi »

The pan-European research demonstrates the increased number of complaints related to the air passenger rights

09.11.2011

European Consumer Centres' Network (EEC network) carried out a new joint project mapping the situation and complaints of air passengers. This network has been called by the European Commission with a purpose of...

Loe edasi »

Joint project of ECC-Net demonstrates that the consumer rights continue to be breached in e-trading

07.10.2011

Today, on the 4th of October, the results of the research Mystery Shopping on e-trading carried out by the European Consumer Centres' Network (EEC network) will be published. 305 purchases from the internet shops...

Loe edasi »

On the 7th of July the rights of travellers are paid a special attention to in the airports of Europe

06.07.2011

July 6, 2011 Tomorrow, on the 7th of July a pan-European information campaign Airport Help Desk Event will take place. In the frame of this, information about the rights...

Loe edasi »

ECC-Network annual report now published: 71,000 EU shoppers received help in 2010!

06.06.2011

BRUSSELS, 6 June 2011 Have you ever had problems getting a faulty product replaced or repaired, or getting a refund and assistance from the airline when your flight was...

Loe edasi »

Hotels and motels in Estonia will soon get stars according to the international system

03.03.2011

Since the 2nd of May, a new ranking system Hotelstars Union will be applied to the hotels and motels which allows the Estonian accommodation institutions to compare themselves better to the European hotels and...

Loe edasi »

The European Consumer Centre of Estonia will participate in the tourism fair Tourest 2011

18.02.2011

February 18, 2011 The Tourism fair Tourest 2011 will take place from the 18th to 20th of February and the Consumer Protection Board along with the European Consumer...

Loe edasi »

Since 1st of January 1011 the official currency in Estonia is euro

01.01.2011

On 1 January 2011, Estonia changes over to the euro, the single European currency. During the first two weeks of 2011, kroons and euros were equally acceptable means of payment. From 15 January 2011 the only valid...

Loe edasi »

Before making the choice of the ski holidays, read the ECC Net report on “Ski Resorts in Europe 2010/2011”!

09.12.2010

As a result of the survey carried out by ECC-Network the report “Ski Resorts in Europe 2010/2011”is now ready to be published. The report focuses on the costs and offers of...

Loe edasi »

The fifth e-commerce report “The European Online Marketplace: Consumer Complaints 2008-2009” is now available

11.10.2010

On 11th of October 2010 the ECC-Network launches the fifth e-commerce report - The European Online Marketplace: Consumer Complaints 2008-2009. The report is a summary and analysis of complaints reported by consumers to...

Loe edasi »

As from 6th of September 2010 the European Consumer Centre of Estonia is operating at the new address!

03.09.2010

New location of ECC Estonia will be Rahukohtu 2, 10130 Tallinn. Other contact details of the centre will remain the same: Phone...

Loe edasi »

Comparison of minimum criteria for 3-star hotels is now available

30.06.2010

The ECC-Network study on comparison of minimum criteria for 3-star hotels is now available. This tool is meant to offer guidance to consumers when they are looking for a hotel in another European country....

Loe edasi »

European Consumer Centre of Estonia celebrates with others the Europe Day on 8th of May in Tallinn!

07.05.2010

Europe Day events will take place on Saturday, 8th of May, in Tallinn from 11 a.m. to 5 p.m.   “Through Europe in a Day” is a free event to celebrate...

Loe edasi »

The European Consumer Centre participates in the tourism fair

02.03.2010

Information Campaign Shopped Yourself Naked on the Internet? Starts Today

19.09.2008

6th of March 2008 Due to the increasing number of related customer complaints, the European Consumer Centre of Estonia launches a national information campaign Shopped Yourself...

Loe edasi »

Consumers: EU-UEFA launch helpline for fans travelling to EURO 2008

15.05.2008

Press release of the European Commission Brussels, 15 May 2008   EU Consumer Commissioner Meglena Kuneva today announced the launch of an EU- UEFA information...

Loe edasi »

How to check the reliability of an online trader?

01.04.2008

Investigate the trader’s background Loe edasi »

Were you ripped off on the Internet?

01.04.2008

      While shopping on the Internet is convenient and many e-shopping centres all over the world are only...

Loe edasi »

Air passengers face violations of their rights on a daily basis

11.12.2007

The European Consumer Centres Network or ECC-Net conducted a survey in all the European Union Member States and Norway and Iceland and analysed documented consumer complaints regarding air travel. The European...

Loe edasi »

Online chat with Commissioner Kuneva!

04.12.2007

Why not chat online with Commissioner Kuneva about how EU Consumer law can help you as a consumer in your daily life? Loe edasi »

15th March is European Consumer Day!

19.03.2007

On 15th March 1962, John F. Kennedy, the then President of the United States of America, gave the first public declaration of the basic rights of consumers. In remembrance of this event, this day is being...

Loe edasi »

The report "Air Passenger Rights: Consumer Complaints 2005"

05.01.2007

In February 2005 a new European Regulation (261/04) came into effect which gives consumers rights when denied boarding or when a flight is delayed or cancelled. In June of 2004 the Montreal Convention replaced the...

Loe edasi »

Aviation security: the EU acts against new threats from liquid explosives

31.10.2006

The European Commission adopted a regulation on the 5th of October 2006 restricting the liquids that passengers can carry past screening points and then onto aircraft. This comes as a reaction to another...

Loe edasi »

A fourth of Estonians made cross-border purchases in last 12 months!

12.10.2006

The results of the latest Eurobarometer, the world’s largest research survey series, shows that approximately one third of the European Union’s (EU) population are interested in purchasing goods or services...

Loe edasi »

For the attention of individuals who have made purchases from Nomatica Internet shop!

28.07.2006

8th of March 2006 The European Union Consumer Centre of the Consumer Protection Board of Estonia is hereby inviting any consumers, who have claims against the Nomatica...

Loe edasi »

Serious problems encountered in E-Commerce

28.07.2006

16th of June 2006 The European Consumer Centres Network (ECC-Net) conducted a survey involving practically all of the European Union Member States together with Norway and...

Loe edasi »

Consumer Satisfaction Survey

08.05.2006

The Centre for the Study of Consumer Law in Belgium is studying how to improve consumer dispute resolution procedures. To make sure we truly meet consumer needs,they are requesting that consumers complete a...

Loe edasi »

Celebrating Europe Day!

08.05.2006

Europe Day, the 9th of May, is the birthday on European Union. On this day in 1950, Robert Schuman, the Minister of Foreign Affairs in France at that time, presented his proposal on the creation of an organised Europe....

Loe edasi »

March 15th is celebrated as an international Consumer Rights Day!

16.03.2006

J.F. Kennedy, the president of the USA, declared the consumers rights publicly for the first time on the March 15th 1962 and this day has been celebrated as a consumers day ever since. The purpose of the day is...

Loe edasi »

Tourism in Europe: the responsibility of French hotels

17.06.2005

France is the destination for over 70 millions tourists every year. Many of them choose to spend their vacations in a hotel, which should be synonymous with comfort and pleasant vacations. Unfortunately, it can happen that...

Loe edasi »

The European Consumer Centre advises to travel as well-informed consumers

06.06.2005

The European Consumer Centre calls consumers on to use actively the services and products, offered by the internal market of the European Union in summer months. The EU legislation provides all consumers with...

Loe edasi »

The opening of the ECC of Estonia will be held on the 26th of April

22.04.2005

Respectable members of the press! 25th of April 2005 Press conference, dedicated to the opening...

Loe edasi »

Commission welcomes improved situation for clients of car rental companies

03.11.2014

Press release of the European Commission, 28th of October 2014 On 8 August, the European Commission made public a letter...

Loe edasi »

“ECC-Net: Travel App”

02.07.2014

A new mobile application supporting European consumers when travelling abroad! Bought something on holiday that became defective shortly afterwards? Trouble with rental cars or hotel accommodation booked from home?...

Loe edasi »

Taking consumer rights into the digital age: over 507 million citizens will benefit as of today

16.06.2014

Press release of the European Commission 13.06.2014 Press Good news for Europe's more than 507 million consumers: as of today, new EU legislation will bolster their rights throughout the European...

Loe edasi »

Be careful with offers made by “Company High End Watches Eesti OÜ"!

24.04.2014

24.04.2014 The European Consumer Center Estonia warns about a fraudulent Estonian trader "Company High End Watches Eesti OÜ" who is offering very high-priced watches on different websites. The relevant ads can be found on websites like...

Loe edasi »

Co-ordinated enforcement action leads to greater compliance with Consumer Rights on travel websites

16.04.2014

Euopean Commission: Brussels, 14 April 2014 In a concerted action by national consumer authorities co-ordinated by the European Commission an astonishing 382 out of 552 websites checked in 2013 did not respect European...

Loe edasi »

European Consumer Day: Commission kicks off consumer awareness campaign

14.03.2014

European Commission on the 14/03/2014: With household budgets under pressure, EU consumer policy is there to ensure not only that consumers are treated fairly – but that they can get the best deal possible. The...

Loe edasi »

Empowering Consumers: A record year for the European Consumer Centres

19.02.2014

European Commission: 19/02/2014 The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to...

Loe edasi »

Single Market Month – Your ideas can change Europe

12.09.2013

Would you like to submit your idea(s), vote, share, comment and participate in online chat sessions with EU officials or experts? This is your chance! Between 23 September and 23 October 2013 you can use this website Loe edasi »

Commission acts to improve consumer rights for 120 million holiday makers

09.07.2013

European Commission, press release: Brussels, 9 July 2013 As the summer season kicks off, the European Commission is taking action to improve...

Loe edasi »

72,000 EU consumers helped by European Consumer Centres in 2012 - Annual Report

22.02.2013

ECC-Net Annual Report 2012, launched today, reveals - European Consumer Centres across the EU handled more than 72,000 enquiries from consumers during 2012. More than half of these contacts related to 32,000 complaints about a purchase made in...

Loe edasi »

EU Consumers: settling small cross-border disputes without any hassle

21.09.2012

Hunting for cross-border bargains is a way for consumers to get the 'best deal' across the EU's internal market. Shopping online makes these bargains ever more accessible. But sometimes...

Loe edasi »

Are you a football fan planning your dream trip to see the UEFA EURO 2012 matches?

01.06.2012

A special Loe edasi »

Hotels and motels in Estonia will soon get stars according to the international system

03.03.2011

Since the 2nd of May, a new ranking system Hotelstars Union will be applied to the hotels and motels which allows the Estonian accommodation institutions to compare themselves better to the European hotels and...

Loe edasi »

Since 1st of January 1011 the official currency in Estonia is euro

01.01.2011

On 1 January 2011, Estonia changes over to the euro, the single European currency. During the first two weeks of 2011, kroons and euros were equally acceptable means of payment. From 15 January 2011 the only valid...

Loe edasi »

Before making the choice of the ski holidays, read the ECC Net report on “Ski Resorts in Europe 2010/2011”!

09.12.2010

As a result of the survey carried out by ECC-Network the report “Ski Resorts in Europe 2010/2011”is now ready to be published. The report focuses on the costs and offers of...

Loe edasi »

The fifth e-commerce report “The European Online Marketplace: Consumer Complaints 2008-2009” is now available

11.10.2010

On 11th of October 2010 the ECC-Network launches the fifth e-commerce report - The European Online Marketplace: Consumer Complaints 2008-2009. The report is a summary and analysis of complaints reported by consumers to...

Loe edasi »

As from 6th of September 2010 the European Consumer Centre of Estonia is operating at the new address!

03.09.2010

New location of ECC Estonia will be Rahukohtu 2, 10130 Tallinn. Other contact details of the centre will remain the same: Phone...

Loe edasi »

Comparison of minimum criteria for 3-star hotels is now available

30.06.2010

The ECC-Network study on comparison of minimum criteria for 3-star hotels is now available. This tool is meant to offer guidance to consumers when they are looking for a hotel in another European country....

Loe edasi »

European Consumer Centre of Estonia celebrates with others the Europe Day on 8th of May in Tallinn!

07.05.2010

Europe Day events will take place on Saturday, 8th of May, in Tallinn from 11 a.m. to 5 p.m.   “Through Europe in a Day” is a free event to celebrate...

Loe edasi »

Consumers: EU-UEFA launch helpline for fans travelling to EURO 2008

15.05.2008

Press release of the European Commission Brussels, 15 May 2008   EU Consumer Commissioner Meglena Kuneva today announced the launch of an EU- UEFA information...

Loe edasi »

How to check the reliability of an online trader?

01.04.2008

Investigate the trader’s background Loe edasi »

Were you ripped off on the Internet?

01.04.2008

      While shopping on the Internet is convenient and many e-shopping centres all over the world are only...

Loe edasi »

Online chat with Commissioner Kuneva!

04.12.2007

Why not chat online with Commissioner Kuneva about how EU Consumer law can help you as a consumer in your daily life? Loe edasi »

The report "Air Passenger Rights: Consumer Complaints 2005"

05.01.2007

In February 2005 a new European Regulation (261/04) came into effect which gives consumers rights when denied boarding or when a flight is delayed or cancelled. In June of 2004 the Montreal Convention replaced the...

Loe edasi »

Aviation security: the EU acts against new threats from liquid explosives

31.10.2006

The European Commission adopted a regulation on the 5th of October 2006 restricting the liquids that passengers can carry past screening points and then onto aircraft. This comes as a reaction to another...

Loe edasi »

A fourth of Estonians made cross-border purchases in last 12 months!

12.10.2006

The results of the latest Eurobarometer, the world’s largest research survey series, shows that approximately one third of the European Union’s (EU) population are interested in purchasing goods or services...

Loe edasi »

Consumer Satisfaction Survey

08.05.2006

The Centre for the Study of Consumer Law in Belgium is studying how to improve consumer dispute resolution procedures. To make sure we truly meet consumer needs,they are requesting that consumers complete a...

Loe edasi »

Celebrating Europe Day!

08.05.2006

Europe Day, the 9th of May, is the birthday on European Union. On this day in 1950, Robert Schuman, the Minister of Foreign Affairs in France at that time, presented his proposal on the creation of an organised Europe....

Loe edasi »

March 15th is celebrated as an international Consumer Rights Day!

16.03.2006

J.F. Kennedy, the president of the USA, declared the consumers rights publicly for the first time on the March 15th 1962 and this day has been celebrated as a consumers day ever since. The purpose of the day is...

Loe edasi »

Tourism in Europe: the responsibility of French hotels

17.06.2005

France is the destination for over 70 millions tourists every year. Many of them choose to spend their vacations in a hotel, which should be synonymous with comfort and pleasant vacations. Unfortunately, it can happen that...

Loe edasi »

The ECC of Estonia will be relocated to the address Pronksi 12, Tallinn as of June 20

16.06.2016

The ECC of Estonia and its' host organisation Estonian Consumer Protection Board will be relocated to the address Pronksi 12, Tallinn as of June 20. Hereby we kindly ask our partners and relevant organisations, who refer to the...

Loe edasi »

CHARGEBACK IN THE EU/EEA - a solution to get your money back when a trader does not respect your consumer rights

17.03.2014

17.02.2014 The ECC-Net receives a great number of cross-border complaints from consumers each year having experienced that their rights have not been respected, mainly when shopping online. A new report from the ECC Network has...

Loe edasi »

New report shows fraud increasingly common in cross-border e-commerce

11.12.2013

Vilnius, 6th December 2013: A new report has shown that consumers increasingly encounter fraud when making cross-border purchases online. The European Consumer Centre Network (ECC-Net) set out to highlight the problems and risks faced...

Loe edasi »

New report shows that European consumers face discrimination based on their nationality or place of residence

27.11.2013

Bolzano, 29 November 2013. Have you ever been unable to buy something because of where you live? Or been charged a higher price based on your country of residence? Today, the European Consumer Centres Network (ECC-Net) launches a report...

Loe edasi »

Commission proposes new measures to strengthen air passenger rights

13.03.2013

Press release of the Eurpean Commission Brussels, 13 March 2013 The European Commission today announced a package of measures to ensure that air passengers have new and better rights to information,...

Loe edasi »

Advice on passenger rights will be given in Tallinn Airport tomorrow

04.07.2012

Tomorrow, on the 4th of July, cross European notification campaign Air Passenger Rights Day will take...

Loe edasi »

The pan-European research demonstrates the increased number of complaints related to the air passenger rights

09.11.2011

European Consumer Centres' Network (EEC network) carried out a new joint project mapping the situation and complaints of air passengers. This network has been called by the European Commission with a purpose of...

Loe edasi »

Joint project of ECC-Net demonstrates that the consumer rights continue to be breached in e-trading

07.10.2011

Today, on the 4th of October, the results of the research Mystery Shopping on e-trading carried out by the European Consumer Centres' Network (EEC network) will be published. 305 purchases from the internet shops...

Loe edasi »

On the 7th of July the rights of travellers are paid a special attention to in the airports of Europe

06.07.2011

July 6, 2011 Tomorrow, on the 7th of July a pan-European information campaign Airport Help Desk Event will take place. In the frame of this, information about the rights...

Loe edasi »

ECC-Network annual report now published: 71,000 EU shoppers received help in 2010!

06.06.2011

BRUSSELS, 6 June 2011 Have you ever had problems getting a faulty product replaced or repaired, or getting a refund and assistance from the airline when your flight was...

Loe edasi »

The European Consumer Centre of Estonia will participate in the tourism fair Tourest 2011

18.02.2011

February 18, 2011 The Tourism fair Tourest 2011 will take place from the 18th to 20th of February and the Consumer Protection Board along with the European Consumer...

Loe edasi »

The European Consumer Centre participates in the tourism fair

02.03.2010

Information Campaign Shopped Yourself Naked on the Internet? Starts Today

19.09.2008

6th of March 2008 Due to the increasing number of related customer complaints, the European Consumer Centre of Estonia launches a national information campaign Shopped Yourself...

Loe edasi »

Air passengers face violations of their rights on a daily basis

11.12.2007

The European Consumer Centres Network or ECC-Net conducted a survey in all the European Union Member States and Norway and Iceland and analysed documented consumer complaints regarding air travel. The European...

Loe edasi »

15th March is European Consumer Day!

19.03.2007

On 15th March 1962, John F. Kennedy, the then President of the United States of America, gave the first public declaration of the basic rights of consumers. In remembrance of this event, this day is being...

Loe edasi »

For the attention of individuals who have made purchases from Nomatica Internet shop!

28.07.2006

8th of March 2006 The European Union Consumer Centre of the Consumer Protection Board of Estonia is hereby inviting any consumers, who have claims against the Nomatica...

Loe edasi »

Serious problems encountered in E-Commerce

28.07.2006

16th of June 2006 The European Consumer Centres Network (ECC-Net) conducted a survey involving practically all of the European Union Member States together with Norway and...

Loe edasi »

The European Consumer Centre advises to travel as well-informed consumers

06.06.2005

The European Consumer Centre calls consumers on to use actively the services and products, offered by the internal market of the European Union in summer months. The EU legislation provides all consumers with...

Loe edasi »

The opening of the ECC of Estonia will be held on the 26th of April

22.04.2005

Respectable members of the press! 25th of April 2005 Press conference, dedicated to the opening...

Loe edasi »